"I was pleased with the care my dog received for the bite wound on her ear. What most impressed me was how the clinic handled our return visit when the ear continued to bleed. The facility is very clean and modern. The staff was attentive, and the doctors were great. It's comforting as pet owner to know that I have such a great resource in times of emergency."
Policies & Fees
Our specialty departments take appointments. You can make a surgery, internal medicine (which includes I-131 hyperthyroid treatment for cats) or rehabilitation appointment by calling (651) 501-3766, or by clicking here.
Our emergency service does not offer appointments. Instead, much like a human emergency room, patients are seen in the order in which they arrive.
However, our most critical patients are seen first, regardless of the time they arrive. That means that if a very critical case arrives, that animal will receive immediate attention. It's our goal to make sure everyone who walks into the Animal Emergency and Referral Center of Minnesota walks out on all four paws, even if this sometimes means an increased wait for others.
Whenever possible, it's a good idea to call us ahead to let us know when to expect you. We may be able to facilitate your pet's doctor visit by preparing paperwork, setting up our treatment area for your pet, or even meeting you at the door to help you carry your animal inside if assistance is required.
At AERC, we firmly believe that our patients benefit greatly from visitation from their human family members. Clients are welcome to visit their hospitalized pets, and we encourage this whenever possible. We ask that if you are able to, to call ahead and let us know when to expect you so we can better coordinate your visit with our many patients' needs.
Fees and Payment
At the Animal Emergency and Referral Center of Minnesota, it is our standard policy that payment is due at the time of service. We charge an examination fee, and if anything additional is required, one of our trained staff will review an estimate of services for your pet's individual health plan. At AERC, you are in control of your pet's treatment; it's our policy to provide the level of health care that each owner has selected and agreed to.
We accept payment in the form of cash, checks, Visa, Mastercard, Discover, American Express, and we also offer an in-house payment plan, called PaymentBanc, for those who qualify. PaymentBanc is not a credit card and does not require a credit check. PaymentBanc does require a credit recommendation based solely on your Social Security Number; however, the recommendation does not affect your credit score. You must receive an A, B, or C recommendation and be able to pay 20-30% of the anticipated treatment costs prior to beginning care in order to utilize this plan. You must also have a checking account that can accept direct debits. The remaining 70-80% of your costs is then placed on a 6-12 month payment plan.
If you do not qualify for PaymentBanc, you may also apply for CareCredit, a medical credit card. The process from application to decision takes only a few minutes.