Policies & Fees
Our specialty departments take appointments. You can make a surgery, internal medicine (which includes I-131 hyperthyroid treatment for cats), cardiology, or rehabilitation appointment by calling (651) 501-3766, or by clicking here. You can make a dentistry or dermatology appointment by calling (651) 293-1800, or by clicking here.
Our emergency service does not require appointments. Instead, much like a human emergency room, patients are seen in the order in which they arrive.
However, our most critical patients are seen first, regardless of the time they arrive. That means that if a very critical case arrives, that animal will receive immediate attention. It's our goal to make sure everyone who walks into the Animal Emergency and Referral Center of Minnesota walks out on all four paws, even if this sometimes means an increased wait for others.
Whenever possible, it's a good idea to call us ahead to let us know when to expect you. We may be able to facilitate your pet's doctor visit by preparing paperwork, setting up our treatment area for your pet, or even meeting you at the door to help you carry your animal inside if assistance is required.
At AERC, we firmly believe that our patients benefit greatly from visitation from their human family members. Clients are welcome to visit their hospitalized pets, and we encourage this whenever possible. We ask that if you are able to, to call ahead and let us know when to expect you so we can better coordinate your visit with our many patients' needs.
Fees and Payment
Emergency and specialty referral care can be costly; it's true. The main reasons that AERC may cost more than your family veterinary clinic are that we have to provide advanced in-house diagnostics in order to get results immediately: laboratory, digital x-ray, CT scan, ultrasound. In addition, we pay our highly skilled team for working nights, holidays, and weekends when no one else is open.
We know that cost of care must be a factor in any decision involving pet health care. At Animal Emergency and Referral Center of Minnesota, we will inform all pet owners of costs for care prior to care being initiated, so there are no ugly surprises. After your pet's examination, one of our trained staff will provide you with a treatment plan, including associated costs, for your pet's individual health plan. At AERC, you are in control of your pet's treatment; we promise to provide the level of health care that each owner has chosen.
We accept payment in the form of cash, checks, Visa, Mastercard, Discover, American Express, Care Credit, and we also offer an in-house payment plan, called PaymentBanc, for those who qualify. PaymentBanc is not a credit card and does not require a credit check. PaymentBanc does require a credit recommendation based solely on your Social Security Number; however, the recommendation does not affect your credit score. Down payment of 20-30% of the expected cost is required at time of treatment with the balance payable in monthly payments according to PaymentBanc terms.
If you do not qualify for PaymentBanc, you may also apply for CareCredit, a medical credit card, here at our hospital or at home. The process from application to decision takes only a few minutes. If you apply at home and your application is accepted, please bring the account number, credit limit, and a photo ID to the hospital with you.
Unfortunately, AERC cannot issue refunds for unused medications once the items leave the hospital.